This place has zero commitment to customer service. Would totally.avoid ... there are other places that will t reat you with more courtesy.
We have used this company to keep our Beagle while we are away. No problems the first couple times. But the last two times he has come home and developed Kennel Cough. The first time we just let it go and did not realize the cough was Kennel Cough. This time he came home and developed a severe case of KC took him to our local Vet and got confirmation that our dog had KC. Cost was $ 66 plus prescriptions. So if you love your dog and want to keep him safe Do Not use the company. There are other dogs that have KC from here per the reviews. Will ask for the Dog House to refund our money for the vet or our money for the day care. BTW he was there for 3 days. Update: Kennel confirmed they have had few cases of KC, won't pay my bills ( over $77 ) won't refund the day care. Says all shots are not guaranteed to work just like flu shots humans get. I will agree with them on that. But they should post a sign stating there have been cases of KC and beware. Will Never Use Them Again.
I have patronized The Doghouse of Lafayette since the day they opened. From boarding my two rescued labs while I am out of town, to dropping them off for doggie daycare to give them variety...keeping them socialized with other humans and doggies. I walk in the door for daycare, hand off the leashes and turn around and I'm on my way to my meeting. It's so cute to see them through the window when you pick them up. They look at you and then run to the attendant like "my turn!". My dogs love coming here. They willingly walk away with the attendant knowing they are going to have fun! One of my labs provoked a little tiff one time and ended up with a nick under his eye. Abby called me immediately to let me know. He was pulled from group play for that day, which was appreciated. Not because she was punishing him, but because he had a little scratch and I personally thought that was a good decision so as not to elevate any interactions. These tiffs are bound to happen, just like with kids...or grown adults for that matter, sadly. If you don't want your dog to act like a dog, play like a dog or experience life as a dog, then leave them at home. I felt it was handled extremely well and was not blown out of proportion, nor was he banned from the facility. It was a tiff... He's been back 100x times since without incident. Abby is a great owner and as difficult as finding good employees is, she does it...
I have been taking my dogs to the dog house for the past 4 years. My dogs LOVE to go here. Every time I pick them up they are always happy. I know part of it is because they finally get to see me after a week :) The staff seem to be very loving to the animals as well. The groomer does an amazing job with the dogs too. I would recommend this place to anyone!
Wish I could rate them 0 stars. Took our dog here for a weekend and when we picked him up he was a different dog, acting like he never has before. First off he was really skinny, and the food returned to us that we sent with him showed to me he did not get the amount we said. It should have been about empty, and was in fact only half gone. Second he has been potty trained for a long time and has gone in the house multiple times after returning home. This tells me he did not get to go outside the 5 times a day we were told he would get to. Third he came back to us smelling like he laid in his own urine the entire time. If they go in there cage because you don't let them out frequently enough then you need to clean it up, that's your job. Fourth, they decided to take his collar off for some reason. When I picked him up they said they couldn't get it back on so they were walking him on a leash that got tighter and choked him as he pulled on it. And finally, the icing on the cake. Our dog ended up getting kennel cough so now I get to pay a vet bill that i was not expecting. I will never return here for services nor will I ever recommend it to anyone else. The care they promise to give is obviously not the care the animals receive.
The Dog House Of Lafayette is a US Point Of Interest based in Lafayette, Indiana. The Dog House Of Lafayette is located at 185 Century Pl, Lafayette, IN 47905, USA.
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