DO NOT TAKE YOUR CAR HERE.
I've had nothing but good experiences here. Over the years I've pulled several failing alternators and starters and brought them in for overhaul. Most recently they diagnosed a bad alternator pulley. I couldn't get the alternator out myself, due to hidden bolts and zero clearance, so I had them do the whole job. Sure, they charge for their time, and expect to cover costs and make a profit. What's wrong with that?
These guys are professionals. The work they did on my Jeep couldn't have been done better anywhere else.
Terrible, bad customer service. No communication whatsoever. Kept my car for 2 months and heard nothing from them. Wouldn't return my calls. I had to go down there and speak to them, emailing what needed to be done. Even after that, they didn't follow any of my instructions and charged me for parts and labor I never requested. Just a nightmare of an operation they run.
While the work itself was not bad, this is the most expensive auto place I have ever been. They charge $100 an hour, and have absolutely no sense of urgency about them to get the job done quickly. Their mindset seems to be, "we can take a full hour to fix this problem" where it should be "we need to fix this as quickly as possible." The first time I came in, I needed my tail light circuit board and wiring clip replaced. They took a full hour to replace the board, and check on my other turn signals to make sure they worked. When I came back in for the 2nd time (they found a problem with the other tail light) they took 45 minutes (started half an hour after my appointment was to begin) to do the exact same repair on the other side. They then charged me for a full hour of work. To top it all off, after they finished the repair, they left my car running and unlocked in the front parking lot while they finished writing up the bill. I WOULD HIGHLY RECOMMEND AGAINST COMING HERE. They are insanely overpriced and have absolutely no motivation to do well by their customers. If I had ANY other choice in getting my repair (I could not find another place in Lafayette that worked on corroded wiring) I would have gone elsewhere.
fast service competitive prices.. what more could you want? i hope not to come back but if i have to i will. you should too.
B M Auto Specialist is a US Car Repair based in Lafayette, Indiana. B M Auto Specialist is located at 710 Navco Dr, Lafayette, IN 47905, USA.
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