I believe that, health care providers should be the one to de-escalate situation and not escalate it. Especially with patients who are only worried about her health. Even if I was doing all of the above that he was accusing me of, he should not have spoken unprofessionally to a patient. Health care professionals should kindly answer any questions that patients have. No matter how stupid or simple. In the end, their job is not only to address patient's health needs, but also to educate them.
My girlfriend went in after surgery due to an uncomfortable amount swelling. Clearly worried and scared, she was met with a hostile and defensive response from Dr. Coates. He raised his voice at her and became noticeably angered.
I would not recommend Dr. Coates to any one looking for respect and good relationship with their Dentist.
I would strongly advise using a different oral surgeon. I would never refer any friends or family to Dr. Coates.
I was put to sleep and they took all my wisdom teeth out and I didn’t have any discomfort or any problems afterwards and I would recommend Dr. Coates to anyone.
I was reading the reviews for this place and I thought "It does not sound too bad." The first time I was there, I was willing to tolerate a receptionist who didn't want to do more work than necessary, and floor that needs a little sweeping. The nurses were kind and friendly, and Dr. Coates seemed like a nice person. I was willing to give them a chance and benefit of the doubt until the last incident that really pushed me over the edge.
I had my two right wisdom teeth taken today by Dr. Coates. Compare to the other two that was done by a different dentist in NC (not an oral surgeon, both were done by local anesthetics), this experience was so different. He was rough. The hot drill touched my lips a few times, which I believe caused a tear and swelling on my lower lips. When I asked him about this later, he got angry and defensive, accusing me of "arguing" with him, and having the "attitude" when he is the dentist with 27 years of experience. I was so surprised at such a response, when in fact, I just wanted answers to my questions (like what a normal patient would wanted.) I walked out of the dentist in tears from such treatment.
As a healthcare professional, it is your job to manage the situation and concerns of your patients. This did not happen in our experience. In fact, Dr. Coates was very unprofessional in our interaction with him.
The receptioninst was not interested in answering my questions about implants. I have never had a significant oral surgery done so I had a few general questions about cost, possible complications, and about the abutment. It was obvious that I was calling to gather information about this costly procedure and she cut me off with one word answers more than once. I will not be going here for their services and if I was this dentist I would replace the receptionist with a more professional one.
Had a extraction of a molar done there this morning, involved cutting the tooth into 3 and taking it out in pieces. I didn't feel a bit of pain while they pulled it, and due to the way the Doctor numbed my gums I only felt the first injection. Went way better than I could have expected, and the staff was very kind and courteous. Also, couldn't beat the price!
Oral Surgery Office David B Coates D D S is a US Dentist based in Lafayette, Indiana. Oral Surgery Office David B Coates D D S is located at 2204 Scott St, Lafayette, IN 47904, USA.
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