This is the best insurance agency I've ever been with. He handles all my auto and home needs quickly and professionally. He's simply the best and I would recommend him to anyone and everyone.
This was the worst experience with an insurance company and/or agent we have ever had. No customer service, no call backs, and mistakes that costs us hundreds of dollars in premiums and other fees! We called and called and either left voice mails or spoke with his assistant (and left messages with him) who either cannot pass messages or make the changes we requested or the agent himself cannot return a call or make the changes we requested. Now that we have cancelled it, we are still being charged! All of this and we only had this agent and insurance for 5 months! Definitely would not recommend this agent to anyone!
Also like to mention it's impossible to get ahold of this guy. Expect to call a few times, leave multiple voicemails, and wait 2-3 days if you want to get in contact with him.
I have been with Allstate for six years and have always had no problems. Until I moved and he became my agent, he never cancelled my insurance for a totaled car and then scolded me like a child for not paying the bill! And when it came to getting insurance on my new vehicle he made it so difficult, at first he wouldn't even let me, and I had to have another agent call him and push it through. And then later when I was renewing my policy he set me up with full coverage when I only ever wanted liability as I always have.
If I could have gotten away with giving ZERO stars I would have, but to post this I had to click at least one.
Do yourself a favor and don't go to this guy. I sat down in his office and go car insurance, he canceled it a few weeks later and decided not to call or email and inform me of that fact. I had to receive a letter in the mail weeks later that my insurance was canceled, but I had been driving for 8 days uninsured by the time I received it.
To actually get a hold of him I have to call over and over and leave several messages. More times than not I ended up just having to call the 1800 number, and the times he will actually get back to me, he's so rude and acts as if he can't be bothered. I dont understand why it's like this all the time. I feel he mistreats me because im young and have to ask questions to better understand some things, I feel he is impatient and tried to take advantage. Ive gotten to the point I won't call him anymore because it's such an unpleasant experience every time. I would suggest Allstate insurance, just not this agent!
Great customer service!
Allstate Insurance Agent Kevin Pearson is a US Insurance Agency based in Lafayette, Indiana. Allstate Insurance Agent Kevin Pearson is located at 30 Professional Ct Ste 4, Lafayette, IN 47905, USA.
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