I was sent the wrong item(JCP error). In order to get what I wanted they wanted to charge me AGAIN and have me wait for a return label so I could package up THEIR mistake and take it to a Fedex hub in order to begin the process of being refunded. I feel like they should've eaten the $10 cost of their mistake and just shipped me what I ordered. I shouldn't have to waste my time and fuel. I called the actual store to see if they had this item in stock and they said I'd have to come in to find out, even though I had a tag with the item number on it! This doesn't make sense to me. There has been zero "customer service" here. Disappointed.
Great place and prices. People really helpfull
So I've always had a great experience especially since I worked here at penneys. But I decided to bring my husband here to get his hair cut knowing I always loved mine and honestly the stylist butchered my husband hair along with cutting it way shorter then we had asked for!
I wanted to purchase a swim suit today, but i could not find the one I wanted in the correct size. A lovely woman named Fatema helped me order the correct size and had it shipped directly to my house free of charge! 10/10 would ask for assistance again.
they bent over backwards to reduce my cost. They gave me an outstanding care plan. And they were extremely courteous. They took the time to work with me and I was very pleased in the end.
Jcpenney is a US Department Store based in Lafayette, Indiana. Jcpenney is located at 2415 Sagamore Pkwy S 52, Lafayette, IN 47905, USA.
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