--I am tired of returning calls and waiting to speak to someone
--Sears should give me a better dishwasher for the hassle.
I'm not sure how to feel about this store. On one hand i can usually get pretty good deals on tools for my husband, on the other its like walking into a ghost town when you go in. Hard to find help and when you do it's hit or miss on weather they can help you.
I do not know how they do it but sears always finds a way to disappoint me no matter why i am in the store.
--I am tired of trying to reach the local store and being given the runaround by the computerized operator
Staff is incredibly rude. You should be a little nicer for a store that barely see any customers.
On August 2nd I get another automated call asking me to call regading a delay with my order. I am told that my dishwasher will not be available until August 6th - they reschedule for delivery on August 6th.
If you go out of business I won't mourn your loss.
Ordered appliances for our complete kitchen remodel in March of 2016 - Delivery scheduled for August 3rd.
On August 1st I get an automated call asking me to call regarding a delay with my order. I am told that my dishwasher will not be available until August 5th so we reschedule delivery for that one item to August 5th.
1 sales associate for hardware and patio furniture section. Waited 25+ minutes to have a question answered
--I am tired of automated calls.
Edit 12/1/2016: I had thought that I had a reasonable agreement with a representative from the store, but he has bailed on me and failed to keep his word regarding the solution. Moral of the story is this Don't Shop At Sears - if I had it all to do over again I would have dealt with someone local that cares about their reputation.
Your poor customer service is inexcusable.
--I am tired of having someone who speaks very poor english answer the call
Sears is a US Department Store based in Lafayette, Indiana. Sears is located at 2415 Sagamore Pkwy S, Lafayette, IN 47905, USA.
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