You're sign the you have outside you're door in the mall that advertises "FRESH AF" is disgraceful. We all know was "AF" means. It makes your store look trashy. (You didn't need any help in that department!) I have zero desire for my daughters to spend a dime there.
Icing is more adult than Clair's is. Dont we all want a jewelry store that has stuff for the adults? I always enjoy going in and so far have had a great experience from the people working there.
Why did a Claire's employee, not the Icing By Claire's, but the actual Claire's store at the Tippecanoe Mall feel the need to lie to me by saying that they no longer pierce ears? As a matter of fact, she stated that Claire's stopped providing this service awhile ago. Unbeknownst to her apparently, I hadn't yet left the store as I observed her give a parent the permission form to pierce his daughter's ears. I then overheard her ask for his photo ID. The employee opened the cabinet and started to get latex gloves, but once she noticed that we were still in the store she paused and closed it back. My little girl had items in her hand she was planning to purchase; I told her to put them back, we are not shopping here. Upon exiting the store, I took several pictures. I wanted to go back and have a word with her, but three of my children were there witnessing this as was the little girl (whose father kept watching me because he'd heard what was said to me I'm sure). In my profession over the years I have handled and responded to company reviews, surveys, guest relations, and resolutions. It doesn't take a lot to provide exceptional customer service and make each and every patron feel like you've gone above and beyond to earn their business. She didn't care what my perception was of my experience, nor that she flat out lied to me in front of other guest. Why??? I'm not one to speculate, especially for someone that ignorant, bold, and undeserving of my business. There's no acceptable excuse. Despite complaints even via email, the Corporate Claire's store/Simon, there was never any follow up, apology, or resolution offered. If you call and inquire they'll tell you that yes, they provide this service. For whatever reason, this one employee while representing the company chose not to provide a service to us. I hate to have a reason to point out that I am African-American and my children are half Hispanic, because it shouldn't matter!
Icing By Claire S is a US Jewelry Store based in Lafayette, Indiana. Icing By Claire S is located at 2415 Sagamore Pkwy S, Lafayette, IN 47905, USA.
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