Shoes are inexpensive, but fall apart quickly. I recommend only getting shoes you will lightly wear (flats, heels, etc)
I stopped going into this store for awhile and yesterday I remembered why. I went into the store around 7:30ish. There were 3 lady's working. My friend and I were going to get matching shoes and I asked a work if she could get a pair of shoes down for me because my friend had seen the pair on top. A lady passed by us and she said we don't have those shoes were completely out and I was like oh and my friend said I know they are up there I know they are so I asked the lady who said they were out if she was sure they weren't in a box on top and at this point the snarkyness had began she said I'm sure we're out look I'm going to get on top to show you we are out she grabbed a box and they were the ones I wanted! She had been snarky the whole time and they had the shoes she didn't even say sorry! Absolute awful I work in retail and if my manager would here talk to a customer like that Id get fired. Never going in again. The lady was black skinny with glasses.
I am getting married on Saturday and was super excited because I had found the exact shows I needed! I tried ordering them Friday the 28th of November. My payment wouldn't go through. I called and they said it was a website malfunction and try again the next day. I tried on Sunday because I was busy Saturday. No luck. Tried on Monday, same thing. I called the customer service and they said I had to switch to the desktop version if using my phone because the mobile version had glitches (first point of hearing this and of course that was what was wrong). I proceeded to place the order on October 1st. When Thursday rolled around and still no shoes, I began to worry so I called to check up on my order and they said it had not shipped but to check back on Monday. Saturday I found out that another payment I had made online didn't work because my PayPal was messed up, so I checked back up with Payless and was told that there had been an issue with the wear houses. Saturday the 5th, I was told to call back Monday and if the shoes still had not shipped they would overnight the shoes. Of course I forgot again to call so I called today, Wednesday the 9th. At this point, the customer service agent told me my order had been CANCELLED. YESTERDAY when they checked the wear houses the shoes were out of stock! I ordered them OVER a week ago, they did NOT ship in the estimated shipping time, then AFTER the alotted time that the shoes were supposed to ship, the shoes went out of stock. I was not told until the third time of calling the customer service line when trying to order that the mobile website didn't work. I wasn't told that the wear house was not able to ship my shoes until I called them. Then I wasn't notified that my order was cancelled. Now I have to find shoes 3 days before the wedding.
Never open on time and never have my size
Staff did only the minimal when I recently visited, so not bad customer service but not the greatest either. Limited selection, but during sales, you can find some good deals!
Payless Shoesource is a US Shoe Store based in Lafayette, Indiana. Payless Shoesource is located at 2415 Sagomore Pkwy South, Space A07C, Lafayette, IN 47905, USA.
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